ABOUT US The County Health Office, Kiambu is located in Thika Town, north of Kenya’s capital city Nairobi. It’s accessible through the road, rail and even by air using small chartered planes. It is housed in the former Directorate of Health building. The department is charged with the responsibilities of overseeing health related issues in terms of management, supervisory duties. The department is headed by a Minister/CEC. To assist him is a Chief Officer who in turn gets technical support from a County Director through a County Health Management Team (CHMT). The team comprises of a competent pool of officers from various disciplines. These disciplines include the Nursing, Health Records, Clinical, Partnerships & Information, Laboratories, Public Health among others.
Kiambu county citizens are served by the following facilities classified in the following tiers:
Tier 5- Inter-county facility (1)
Tier 4 -Hospitals (13)
Tier 3 -Health Centres (24)
Tier 2 -Dispensaries (70)
The Department of Health – Kiambu County is responsible for promotion, regulation and provision of health care services to the people of Kiambu County and Kenya in general. The Department is committed to ensuring that the services are of quality and are accessible to every citizen.
VISION An efficient, effective and high quality health care system that is accessible, equitable and affordable for every person in Kiambu County.
MISSION To provide health services that is equitable, accessible and accountable to the people of Kiambu County through participatory Leadership.
MANDATE OF THE DEPARTMENT To provide health services, create an enabling environment, regulate, set standards and policy for health service delivery.
Policy Formulation and Implementation
Preventive and Promotive Health Services
Curative and Rehabilitative Health Services
Standards and Regulations
Monitoring and Evaluation of provision of Health care services
CORE VALUES The Department is dedicated to espousing these core values as the guiding principles for the operations of the County:
Customer-focused: We consistently endeavour to create enduring relationships with our customers; in so doing our approach goes beyond standard people participation methods and make their input an integrated, formalized part of setting county projects/program goals, performance measures, and standards. At the heart of our activities is a county ready to provide solutions in the short and long term.
Professionalism: Competency and uncompromising service delivery is exuded in every facet of our work. We reward merit amongst colleagues while applying the most appropriate skills and competencies to serve our constituents. We apply the same ethics and ethos with our stakeholders.
Integrity: Truthfulness and uprightness are an integral part of our operations. The county shall advocate these firmly to the ethical practices in every undertaking to our society.
Equity and Equality: We do not regard status or personal preferences but approach our work as guided by principles of fairness and non-bias.
Transparency and Accountability: The department endeavors to act in a transparent, unambiguous, predictable and understandable manner in all its businesses. We will remain accountable to our stakeholders and will acknowledge responsibility for our actions and decisions.
Team work: Every person is important and has a part in county development. We endeavour to build a workplace environment that cultivates person’s uniqueness, encourages staff participation, collaboration and integration of diverse skills and capabilities.
Creativity and Innovativeness: We promote an innovative culture and attitude. We think differently and strive to apply innovative thinking and creativity to everything we do. Our county is open to new ideas and methods and we encourage individuals to explore new opportunities and improve performance and results.
FUNDAMENTAL PRINCIPLES The county health department will articulate its vision of improving the performance of the health sector to achieve the following:
Increased access to equitable health services
Improved quality of services in the sector
Improved efficiency and effectiveness of service delivery
Enhance regulatory capacity for effective health care delivery
Foster partnership in improving health and delivering of services
Improve the financing of health care services
Ensure timely responsiveness to health needs of the population
Ensure provision of ethical health care services
OUR OBLIGATIONS Health workers shall be guided by the following obligations:
Promotion of healthy lifestyles
Regulation of provision of health services
Prevention of diseases
Protection of the public against harm
Coordination of provision of health services
Provision of health services
Customers at the reception areas will be served speedily and handled with respect.
Respond to enquiries, written correspondence and e-mails promptly.
Technical and complex enquiries will be acknowledged within five (5) days and addressed within fourteen days of the date of receipt.
OUR COMMITMENT We are committed to the following:
Equitable distribution of health services
Timely service provision.
Provision of quality service.
Clients and public rights to information.
Courtesy to clients.
Non discrimination to clients.
Confidentiality of client’s information.
Privacy of clients care and treatment.
Desist from any corrupt practices and preferential treatment of clients.
Establish customer care centres in all facilities.
Conduct regular customer surveys and publish reports.
OUR CUSTOMERS They include:-
Citizens and other persons resident in the county and Kenya in general.
Public and private organizations
Faith based organizations
Civil society and organizations
Non governmental organization
CUSTOMER RIGHTS Our customers will have the following rights:
Right to life
Right to care by qualified health provider
Right to accurate information
Right to timely service
Right of choice of health provider/service
Right to protection from harm or injury
Right to privacy and confidentiality
Right to courteous treatment
Right to dignified treatment
Right to continuity of care
Right to personal/own opinion
Right to emergency treatment anywhere
Right to dignified death
CUSTOMERS OBLIGATIONS Our customers will be expected to:-
Engage in healthy life style.
Seek treatment early.
Seek information on illness and treatment.
Comply with treatment and medical instructions.
Be courteous and respectful to health workers.
Help ministry to combat corruption by reporting any corrupt practices and refrain from seeking preferential treatment.
Enquire about the related costs of treatment and/or rehabilitation and to arrange for payment.
Care of health records in his or her possession.
Respect the rights of other patients and health providers.
Provide health care providers with the relevant and accurate information for diagnostic, treatment, rehabilitation or counseling purposes.
USEFUL SITES You can also visit the following sites for more updates on health issues